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My Home Move - a Year’s worth of work in a week with IBM

How can we create a personalised, stress free and rewarding home move experience for customers and NWG?

Moving home is one of the most stressful experiences in modern life and in today’s fast paced world and it is the main reason (after payment) why people contact their Water Company. How can we create a personalised, stress free and rewarding home move experience for customers and Northumbrian Water? The 'My Home Move' team will continue the work from last years innovation festival to design, test and implement a game-changing home-move experience never before seen in a Retail business.

 
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