How can we re-imagine our Customer's Experience and meaningful engage at every touchpoint.
This four day sprint taking place at Newcastle Racecourse. We want you! We are particularly looking for Customer Advisors, Engineers, Digital Experts, Business Leads, Environmentalists, Water Companies . . . as well as other industries to join the sprint!
The water industry plays a critical role in our daily lives, but it’s not without its challenges especially in putting our customers first in everything we think, do and say. This means that all of our roles, and that of our partners has its impact to the Experience of our Customers.
Some customers are blissfully disengaged with the service they receive, happy to pay their bill on a regular basis and content with the service works well. There are times however where the service doesn't meet the standard expected, for example a billing query, or service disruption. It becomes key that we provide a great customer experience to such customers where we have limited opportunity in normal circumstances. At the same time, we have customers who we have greater contact with, and may have different needs from their experience.
We want our sprint to Re-imagine our Customer's Experience. Customer Experience is no longer just about transactions; it’s about creating memorable journeys and how we engage with Customers at every touchpoint, from a simple turning on a tap to supporting them through mishaps and hurdles. Showing the Customer that we also care about the environment - our rivers, our lakes – gives them the confidence that we are also care about what matters to them.
Registration for this sprint, has now closed.